Clark Partners Real Estate - Privacy Policy (2026)

Last Updated: January 2026


This Privacy Policy outlines how Clark Partners Real Estate ("we", "our", "us") collects, uses, stores and discloses personal information in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • Residential Tenancies and Rooming Accommodation Act 2008 (Qld) (RTRA Act)
  • Agents Financial Administration Act 2014 (Qld)
  • Property Occupations Act 2014 (Qld)
  • Other applicable Queensland and Commonwealth legislation

We are committed to protecting your personal information when you engage with us for residential sales, property management, tenancy applications, rental services or when visiting our website.


1. Personal Information We Collect

We collect personal information necessary to provide real estate services and comply with our legal obligations. This includes:

  • Identity details: name, date of birth, address, phone, email
  • Identification documents for verification (e.g., driver licence, passport)
  • Employment details, income, financial information and references
  • Tenancy application and rental history information
  • Property ownership and sales information
  • Inspection records and maintenance communications
  • Website usage data (cookies, IP address, analytics)
  • Sensitive information only with express consent and when required by law

2. How We Collect Personal Information

We collect personal information through:

  • Sales and rental enquiries
  • Tenancy applications, including Form 18 & Form 18a and Form 22 (RTA requirements)
  • Property inspections and entry condition reports (RTRA Act compliance)
  • Email, phone, social media or written correspondence
  • Website forms and online interactions
  • Third party tenancy databases (e.g., TICA, NTD, Equifax)
  • Publicly available sources (e.g., title search records)

We will notify individuals if information is collected from a third party, as required by APP 5 – Collection Notice Obligations.


3. Why We Collect Personal Information

We collect personal information to:

  • Assess tenancy applications (as required under the RTRA Act)
  • Verify identity and conduct rental history checks
  • Manage rental properties on behalf of owners
  • Communicate with vendors, purchasers, tenants and landlords
  • Market and sell real estate
  • Conduct appraisals and provide professional real estate services
  • Meet legal and regulatory obligations under Queensland and Commonwealth law
  • Improve website functionality and business operations

4. Use and Disclosure of Personal Information

We may use or disclose personal information for the purposes described above. We may disclose information to:

  • Property owners/lessors (as permitted under the RTRA Act)
  • Tradespeople and contractors for property maintenance
  • Tenancy databases (TICA, NTD, Equifax)
  • Courts, tribunals and dispute resolution bodies
  • Insurance providers and legal representatives
  • Technology, CRM and cloud service providers
  • Marketing partners (only with consent)

We do not sell personal information.

Disclosure to third parties is conducted in accordance with the APPs, including APP 6 – Use or Disclosure of Personal Information.


5. Website Data & Cookies

When you visit our website, we may collect non identifying information including:

  • Browser type, device type and language
  • Pages viewed and access times
  • Referring website addresses

Cookies may be used to enhance your online experience. You may disable cookies through your browser settings, but some site functions may be affected.


6. Data Storage & Security

We take reasonable steps to protect personal information in line with APP 11 – Security of Personal Information, including:

  • Secure electronic storage and firewalls
  • Password protected systems and restricted access controls
  • Staff training on privacy obligations
  • Secure destruction or de identification of unsuccessful tenancy applications within required timeframes

7. Access & Correction

You may request access to your personal information or ask for corrections if it is inaccurate, incomplete or outdated

Requests should be submitted in writing. We may require identity verification before providing access, in compliance with APP 12 & APP 13.


8. Direct Marketing

We may send you updates about our real estate services, unless you opt out.

You may unsubscribe at any time by emailing [email protected] or using the unsubscribe link provided in marketing emails.

We comply with APP 7 – Direct Marketing.


9. Overseas Disclosure

Some personal information may be stored or processed by cloud service providers located overseas, including the United States, Europe or Asia.

We take steps to ensure these providers comply with privacy protections equivalent to the APPs as required under APP 8 – Cross Border Data Disclosure.


10. Complaints

If you believe your privacy has been breached, please contact us. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Details:
Clark Partners Real Estate
250 Gympie Road, Strathpine QLD 4500
Phone: (07) 3490 8022
Email: [email protected]


11. Collection Notice (APP 5 Requirement)

When you provide personal information to us, you acknowledge that:

  1. Clark Partners Real Estate collects your personal information for the purposes of providing real estate services, assessing tenancy applications, managing rental properties and communicating with you.

  2. We may collect your information from third parties such as tenancy databases, referees, property owners and publicly available sources.

  3. If you do not provide the requested information, we may be unable to:
    • Assess your tenancy application;
    • Provide property management or sales services; or
    • Respond to your enquiries.
  4. We may disclose your personal information to:
    • Tradespeople and contractors;
    • Tenancy databases (TICA, NTD, Equifax);
    • Property owners/lessors;
    • Insurers, legal representatives and authorities;
    • Cloud service providers.
  5. Our Privacy Policy explains how you may access or correct your personal information and how to make a complaint.

  6. We do not disclose personal information overseas unless necessary for cloud storage or business operations.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services indicates acceptance of the updated version.